⚖️ Important Note: This Privacy Policy forms part of the service agreement between you and telur33. By registering for or using our platform, you agree to the terms set out in this document. Please read it carefully before using our services.
telur33 is committed to keeping your privacy protected in line with the international licensing standards we follow. This Privacy Policy applies to all information collected through the telur33.vip website, mobile applications and any of our official communication channels. We understand that your trust is the foundation of our relationship, and we work fully to maintain that trust.
Personal Information We Collect
In operating as a responsible online gambling platform, telur33 collects various types of personal information from our users. This collection happens directly during the account registration process as well as automatically while you use our services.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or travel document
- Date of birth for age verification purposes — this platform is restricted to users aged 21 and above
- An active email address for communication and account verification
- Mobile phone number for two-factor verification and important communications
- Payment account information including e-wallet details (Touch 'n Go eWallet, DuitNow, Boost) and transaction-related information
- Identity documents for Know Your Customer (KYC) purposes
Information collected automatically:
- IP address and general location data (country/region)
- Browser type and operating system of your device
- Pages visited, session duration and navigation patterns
- Game history and betting activity within the platform
- Cookie data and device fingerprint
Purpose of Data Collection and Processing
telur33 uses your personal information only for legitimate and necessary purposes in the context of providing platform services. The following are the main purposes of our data processing:
| Purpose | Legal Basis | Details |
|---|---|---|
| Account Management | Contractual fulfilment | Registering, verifying identity and managing player accounts |
| Payment Processing | Contractual fulfilment | Processing deposits and withdrawals through supported payment methods |
| Regulatory Compliance | Legal obligation | Meeting KYC, anti-money laundering (AML) and licensing requirements |
| Platform Security | Legitimate interest | Detecting fraud, misuse and suspicious activity |
| Customer Support | Contractual fulfilment | Handling enquiries and complaints via live chat and email |
| Service Improvement | Legitimate interest | Analysing usage patterns to improve the user experience |
We will not use your data for any purpose other than those stated above without obtaining your consent first.
Sharing Information with Third Parties
⚠️ Our Commitment: telur33 does not sell, lend or trade your personal information to any third party for their own marketing or business purposes.
However, there are certain situations where we need to share your personal information with selected parties, namely:
- Payment service providers: Service providers such as e-wallet processors and payment gateways receive only the information needed solely to complete your financial transactions.
- Game software providers: Game studios that supply game content to our platform may receive limited session data required for their operation.
- Regulatory bodies: Licensing authorities and law enforcement agencies may receive information when required by applicable law.
- Technical service providers: Companies that help us run platform operations, including server hosting and analytics, are subject to strict confidentiality agreements.
Every third party that receives your data is bound by data protection agreements that require them to handle that information at a level of security equal to or higher than what we practise.
Data Protection Security Measures
telur33 continually invests in security infrastructure to ensure your personal data is protected at all times. Among the technical and organisational measures we practise:
- Data encryption using SSL/TLS protocols for all communications between your device and our servers
- Encryption of data stored in databases using industry-grade encryption algorithms
- Two-factor authentication (2FA) to ensure only you can access your account
- Continuous system monitoring to detect and respond to security threats
- Staff access restricted based on job requirements — only relevant employees may access your data
- Regular security audits by independent third parties
- Secure data backup procedures and a disaster recovery plan
While we make every effort to protect your data, no system can be guaranteed 100% secure. Should any security incident involving your data occur, we will notify you within a reasonable time in accordance with applicable legal obligations.
Your Rights Regarding Personal Data
As a player at telur33, you hold certain rights concerning your personal information. We respect and facilitate the exercise of these rights:
You may request a copy of all personal information we hold about you.
You may ask us to correct any information that is inaccurate or out of date.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes or legitimate interests.
You may request a restriction on the processing of your data in certain specified situations.
You may receive your personal data in a structured, machine-readable format.
To exercise any of the above rights, contact our support team via 24/7 live chat or email at [email protected]. We will take your request seriously and provide a response within a reasonable timeframe.
📋 Note: Some requests may not be fully fulfilled if they conflict with our legal obligations, particularly those relating to licensing compliance and anti-money laundering prevention. In such cases, we will explain the reasons to you.
Cookie Policy
The telur33 website uses cookies and similar tracking technologies to improve the user experience and collect site usage statistics. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for basic website functions such as login session management. Without these cookies, the platform will not function properly.
- Performance Cookies: Collect information about how you use our website for optimisation and performance improvement purposes.
- Functional Cookies: Remember your preferences such as language, display settings and login information so you do not have to re-enter them each time.
- Analytics Cookies: Help us understand website usage patterns in an aggregated, anonymous form for service improvement purposes.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the telur33 platform.
Data Retention Period
telur33 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. When you close your account, your data will be kept for an additional period in accordance with our legal obligations, particularly financial compliance and licensing requirements.
Once the required retention period has ended, data that is no longer needed will be permanently deleted or anonymised using secure methods.
Certain information such as financial transaction records and activity logs may be retained for a longer period as required by anti-money laundering laws and international licensing requirements that we comply with.
Changes to This Privacy Policy
telur33 reserves the right to update or modify this Privacy Policy from time to time in line with changes in business operations, technology, or applicable legal requirements.
Any material changes to this policy will be communicated to you through:
- A clear notice on the telur33.vip homepage
- An email notification to the address registered to your account
- An in-account message when you next log in
The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed and updated. Continued use of our services after receiving notification of changes is considered acceptance of the updated terms.
🔔 Our recommendation: Review this Privacy Policy page periodically to make sure you are always informed about how we handle your personal information. The latest version is always available on the official telur33 website.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the telur33 privacy team through the following channels:
- 24/7 live chat: Available directly on the telur33.vip website in Malay and English
- Privacy email: [email protected]
Our support team, which operates around the clock, will handle your privacy-related enquiries and ensure your issues are resolved thoroughly. We are committed to responding to every privacy enquiry we receive.